Service Delivery Manager

13+ years of experience with at least 5 years in managerial level

Service Delivery ManagerCAIRO 13+ years of experience with at least 5 years in managerial level

We are looking for a Service Delivery Manager who is capable of Initiate, develop, maintain, and deliver information technology industry best practices, standards, architectures, enterprise, and emerging technologies. Oversee the solutions implementation and delivery of software solutions.

  • Guide business teams through their requirements and advice about software solutions.
  • Define the development and testing best-practices.
  • Help the team with the optimization of certain systems.
  • Ensure that the organization is using the appropriate technology and software and is not using End-of-Life software.
  • Design and oversee implementation of end-to-end integrated solutions.
  • Deliver architectural initiatives that drive revenue and improve efficiency in line with business strategy.
  • Act as the focal point for architecture, technology, and IT standards.
  • Guide, coach and mentor software development and tester engineers.
  • Prepare monthly reports.
  • Lead the service delivery team, manage conflict, and ensure the team's processes and tasks are carried out efficiently.
  • Assess customer feedback and using tools to establish, improve, and refine services.
  • Build partnerships with team to determine the company's services, delivery criteria, and solutions for issues that may arise.
  • Manage fleet availability to meet all distribution requests by scheduling, forecasting and operate current using trends.
  • Arrange fleet and fleet operational staff to provide support and schedule distribution planning.
  • Responsible for determining the needed hires for each project.
  • Responsible for defining the time estimations for each project.
  • Support with new product concept initiatives.
  • Ensure the platforms is kept on same functional level.

  • 13+ years of experience with at least 5 years in managerial level.
  • Proven experience as a Software Developer, Software Engineer or similar role.
  • Proven experience with Agile development methodologies is a must.
  • Experience with software design and development in a test-driven environment.
  • Experience with databases and Object-Relational Mapping (ORM) frameworks (e.g. Hibernate).
  • Ability to learn new languages and technologies.
  • Excellent communication skills.
  • Strong leadership and managerial skills.
  • Resourcefulness and troubleshooting aptitude.
  • Attention to detail.
  • BSc/BA in Computer Science, Engineering or a related field.

From concept to delivery

Collaboration . Innovation . Leadership . Problem Solving . Reliability